Customer Service Practitioner
Course details
This is a 12 month apprenticeship through NCFE, the third biggest vocational awarding organisation in the UK.
About this course
Apprentices will be able to provide high quality service to customers delivered from the workplace, digitally, or through visiting the customer. An apprentice’s role will include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, and service recovery. Apprentices’ actions will influence the customers’ experience and their satisfaction with the organisation. Therefore, they will be expected to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to their customers.
If apprentices aged 16-18 have not previously achieved grade 4 GCSE or equivalent in English and Maths, they must achieve Level 2 English and Maths Functional skills as part of their apprenticeship course. PSA provide both these qualifications as part of the apprenticeship.
Concepts you will cover
Knowing Your Customers
Understanding the Organisation
Meeting Regulations and Legislation
Systems and Resources
Roles and Responsibilities
Customer Experience
Product and Service Knowledge
Dealing with Customer Conflict and Challenge
The NCFE
The NCFE is an awarding organisation and registered educational charity providing qualifications across the UK.
Things you need to know
-
We operate on a roll-on roll-off basis meaning you can enrol at any time of the year.
-
The Level 2 Customer Service Practitioner apprenticeship typically lasts for 12 months.
-
Whilst there is no maximum age limit to start studying for a Level 2 Customer Service Practitioner apprenticeship, you do need to be over the age of 16, live in England and not be in full time education.
-
Yes, you will need to have achieved your Level 2 Functional Skills qualifications in Maths & English before completing your apprenticeship. This will be factored into your off-the-job training and discussed with your assessor.
-
At PSA, our delivery model is a blend of theory and practical training based at our training centre, 2 days per month. Your assessor will visit your place of work every 3 calendar months to carry out a progress review with you and your workplace mentor.
-
Yes, you will need to complete an electronic-based portfolio with written evidence, photographic evidence, witness testimonies, and observations.
Pricing
16 - 18 years
For those aged 16-21, apprenticeships are fully funded by the Government. For further information on the funding please contact us.
Fully Government Funded
22+ years
For apprentices aged 22+, a co-investment of 5% from the employer is required. For further information on the funding please contact us.
5% Employer Funded
Do you have a question
about this course?
If you have a question about this course that you haven’t been able to find the answer too, we’d love to be able to help. Email or call us to get find out more.
Sign up for this course
If you, or one of your team, are interested in this apprenticeship then please fill in the form below and we will get back to you.